For laboratory research use only Dispatch in 24–48 h · Pan-India
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Refund policy

No returns

We do not accept returns or exchanges for change of mind, for ordering the wrong item, or for any reason other than those listed below.

This is not a commercial preference. Our products are research chemicals supplied as lyophilised material in sealed vials with a cold chain. Once a vial has left our custody we cannot verify how it has been stored, whether the seal has been broken, or whether it has been exposed to heat or light. Material returned to us could not honestly be resupplied to another researcher, and we will not do that.

Please check your order carefully before confirming it.

What we do replace

We replace or refund, at our cost, in these cases:

  • The order arrives damaged in transit — a broken vial, a compromised seal, or a package that has clearly failed.
  • We shipped the wrong product, the wrong strength, or the wrong quantity.
  • An item on your confirmed order is missing from the package.
  • The order never arrives and the courier confirms it as lost.

How to claim

Message us on WhatsApp, or email trust.biotechlifelab@protonmail.com, within 48 hours of delivery, including:

  1. Your order number.
  2. A photograph of the outer carton, unopened if possible.
  3. A photograph of the vial or vials in question.
  4. A short description of the problem.

We respond within one working day. Where a claim is accepted, you choose a replacement dispatched at our cost or a full refund of the affected items.

The 48-hour window exists because transit damage has to be distinguished from damage after delivery, and photographs taken days later cannot do that.

What is not covered

  • Vials that have been opened, reconstituted or used.
  • Ordering the wrong compound or strength yourself.
  • Deterioration caused by storage after delivery, including failure to store at −20 °C or exposure to light.
  • Delivery failure caused by an incorrect or incomplete address, or by nobody being available to receive the package.
  • Refusal to accept delivery.
  • Delays caused by the courier, weather, strikes or any event outside our control. We will chase the courier with you, but a late delivery is not a damaged one.

Refunds

Approved refunds are paid to the same UPI ID the order was paid from, within 7 working days of approval. We cannot refund to a different account.

Cancellations

You may cancel any order at no cost before it is dispatched — message us and we will confirm. Once you have a tracking number, the order cannot be cancelled.

Questions

Email trust.biotechlifelab@protonmail.com or message us on WhatsApp. We reply within one working day.

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